The Gutter Guys Inc

Terms and Conditions

Effective Date: 30 August 2023

Introduction

By using the website of THE GUTTER GUYS INC ("Company," "We," "Our," "Us"), you agree to the following terms and conditions. If you do not agree with these terms, please do not use this website.

User Conduct

Users are expected to use this website responsibly. Any fraudulent or unethical conduct is strictly prohibited.

Service Descriptions

We specialize in rain gutter installation, cleaning, and repair services. We offer a five-year workmanship warranty on new installations. This warranty is limited to installation errors and excludes cleaning, repair, or other services. Material claims must be directed to the supplier or manufacturer.

Payment

We accept various payment methods, including credit cards. A 3.0% surcharge is applied to credit card transactions, compliant with California Civil Code Section 1748.1, which stipulates that the surcharge should not exceed our total cost of accepting such cards. Debit card payments are exempt from this surcharge.

Privacy Policy

Personal Information

We collect personal data through form submissions used for customer service, estimation, and other client management purposes.

Data Protection and Security

We always aim to adhere to industry-standard data protection practices to safeguard your personal information. Access to personal data is limited to authorized personnel, and when leveraging automated technologies for customer service and data analytics, we minimize the use of personally identifiable information to further protect your privacy. We conduct regular security audits to ensure the ongoing integrity and confidentiality of your data. We only work with trusted third-party services that are compliant with privacy laws and data protection regulations. Despite these measures, no data transmission over the Internet can be guaranteed to be entirely secure. As such, while we strive to protect your personal data, we cannot guarantee the absolute security of your data.

California Consumer Privacy Act (CCPA)

In compliance with the California Consumer Privacy Act (CCPA), residents of California have the following rights concerning their personal data:

  • Right to Access: You have the right to request disclosure of your collected data.
  • Right to Deletion: You have the right to request the deletion of your personal data collected by us, subject to certain exceptions.
  • Right to Data Portability: You have the right to receive a copy of your data in a readily-usable format.
  • Right to Opt-Out: We do not sell your personal information, but if this practice changes, you will have the right to opt out.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 45 days as required by law.

Customer Interaction and Quality Assurance

We utilize automated technologies, including intelligent algorithms, to optimize response times and improve your experience with our services. Your use of our services constitutes your explicit consent for customer interactions.

Telephone communications with our representatives may be recorded for accuracy and to improve our services. You will be notified at the beginning of each call if it is subject to recording. Your continued participation in the call following this notification constitutes your explicit consent to be recorded. Should you wish to opt-out of the call being recorded, please inform our representative immediately at the start of the call.

Third-Party Services and APIs

By initiating contact with us, you consent to us using your information within third-party software and APIs for purposes such as estimation, client management, and communication. While we choose our third-party partners carefully based on their compliance with relevant privacy laws and data protection regulations, we do not control their privacy policies and are not responsible for the data handling practices of these third-party services. We strongly encourage you to read the privacy policies of any third-party services we use.

Data Requests and Privacy Inquiries

For data inquiries, deletion requests, or any other questions or clarifications related to privacy and data protection, please contact us at [email protected]. In compliance with the California Consumer Privacy Act (CCPA), we will respond to verified requests within 45 days, as required by law.

Cookie Policy

General

Although we currently do not use cookies, we reserve the right to implement them in the future for improving user experience and for advertising. Any changes or updates to this policy will be promptly posted on our website and will be compliant with the California Consumer Privacy Act (CCPA).

Additional Clauses

Licensing and Insurance

We are licensed (Lic #1097042), bonded, and insured. Verification can be obtained at CSLB Lookup Tool or upon request of a certificate.

Dispute Resolution

Any disputes are subject to California law and shall be resolved through negotiation, mediation, and, if necessary, binding arbitration.

Information about the Contractors' State License Board (CSLB)

CSLB licenses and regulates construction contractors and serves as a consumer protection agency.

  • License Verification: Confirm the credentials of your contractor at www.cslb.ca.gov or call 800-321-CSLB (2752).
  • Consumer Rights: Only use licensed contractors to ensure the CSLB can assist you in any disputes.
  • Legal Deadline: Complaints must be filed within the legal deadline, usually four years, for CSLB to have the authority to investigate.

For more information, write to CSLB at P.O. Box 26000, Sacramento, CA 95826.

Data Transfers and Integrations

We use various automation tools like Zapier and other software, for data transfers between customer relationship management systems and for generating work documents.

Advertising

We may use platforms for advertising and promotions, including but not limited to Google, Yelp, and Facebook.

Regulatory Compliance

We are committed to adhering to all federal, state, and local laws, including the Federal Trade Commission Act for fair business practices, Contractor’s State License Board of California guidelines, OSHA and Cal-OSHA standards for employee and client safety, VoIP texting requirements, FAA regulations for drone operations, and CSLB regulations.

Drone Usage

For some site evaluations, drones may be employed subject to the property owner's or project coordinator's permission. These instances are evaluated on a case-by-case basis to assess safety and necessity. Drone operations are compliant with FAA regulations, including pilot certifications and safety guidelines. All drone operations are conducted by certified pilots and adhere to safety guidelines. We deploy a comprehensive safety protocol, including bright colored vests, hats, and safety cones around takeoff and landing zones to ensure the safety of all parties involved.

Subject to Change

All terms, conditions, and policies are subject to change without prior notice. The most recent versions will always be posted on our website.